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000 Process
When to ring 000
Making a 000 call
000 Callers: Your Role


Prior to 1969, Australia did not have a national number for emergency services; the police, fire and ambulance services possessed many phone numbers, one for each local unit.

Triple Zero Process

Triple Zero (000) should only be called when you need police, fire or ambulance.

Always call 000 if there is a threat to life or property.

When you call Triple Zero, Telstra will ask: Police, fire or ambulance?

If you are calling from a mobile phone, you will then be asked: Which state are you calling from?

Your call will then be connected to a Triple Zero operator who will assist you.

The operator will need two pieces of information:

  1. The address where you need police, fire or ambulance to come; and
  2. Exactly what is happening.

 

Click on the link below to access the information sheet on the Triple Zero process:

What happens when I ring 000?

 

000 ProcessNote: If you call from a fixed home phone or landline, the billing address of that phone appears - and in the majority of cases, that's where the emergency services will be needed.

If you are calling from a mobile phone, you will be asked by Telstra which State you are calling from. This is because a mobile phone only shows the billing address, not a GPS location. The mobile phone billing address may not be the location of an emergency.

 
ESTA Calltaker

"ESTA cannot send help if it doesn't know where the emergency is - knowing your location is essential"

Last updated 7th July, 2015
Emergency Service Organisations
CFAAmbulanceMetro FireVictoria PoliceState Emergency Service
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