Triple Zero Process
Triple Zero (000) should only be called when you need police, fire or ambulance.
Always call 000 if there is a threat to life or property.
When you call Triple Zero, Telstra will ask: Police, fire or ambulance?
If you are calling from a mobile phone, you will then be asked: Which state are you calling from?
Your call will then be connected to a Triple Zero operator who will assist you.
The operator will need two pieces of information:
- The address where you need police, fire or ambulance to come; and
- Exactly what is happening.
Click on the link below to access the information sheet on the Triple Zero process:
Note: If you call from a fixed home phone or landline, the billing address of that phone appears - and in the majority of cases, that's where the emergency services will be needed.
If you are calling from a mobile phone, you will be asked by Telstra which State you are calling from. This is because a mobile phone only shows the billing address, not a GPS location. The mobile phone billing address may not be the location of an emergency.