Triple Zero Process
Triple Zero should only be called when police, fire or ambulance attendance is needed in a life-threatening or time critical situation.
When you first call Triple Zero, you will be asked by Telstra which service you require: Police, Fire or Ambulance.
If you live in Victoria, your call will be connected to an ESTA 000 call-taker who will assist you with your emergency. Click on the link below to access the information sheet on the Triple Zero process
Note: If you call from a fixed home phone or landline, the billing address of that phone appears - and in the majority of cases, that's where the emergency services will be needed.
If you are calling from a mobile phone, you will be asked by Telstra which State you are calling from. This is because a mobile phone only shows the billing address, not a GPS location. The mobile phone billing address may not be the location of an emergency.