Languages  A-A+ Text Size
Search Site
000 Process
When to ring 000
Making a 000 call
000 Callers: Your Role

Prior to 1969, Australia did not have a national number for emergency services; the police, fire and ambulance services possessed many phone numbers, one for each local unit.

Triple Zero Process

Triple Zero should only be called when police, fire or ambulance attendance is needed in a life-threatening or time critical situation.

When you first call Triple Zero, you will be asked by Telstra which service you require: Police, Fire or Ambulance.

If you live in Victoria, your call will be connected to an ESTA 000 call-taker who will assist you with your emergency.  Click on the link below to access the information sheet on the Triple Zero process

What happens when I ring 000?


000 ProcessNote: If you call from a fixed home phone or landline, the billing address of that phone appears - and in the majority of cases, that's where the emergency services will be needed.

If you are calling from a mobile phone, you will be asked by Telstra which State you are calling from. This is because a mobile phone only shows the billing address, not a GPS location. The mobile phone billing address may not be the location of an emergency.

ESTA Calltaker

"ESTA cannot send help if it doesn't know where the emergency is - knowing your location is essential"

Last updated 13th November, 2013
Emergency Service Organisations
CFAAmbulanceMetro FireVictoria PoliceState Emergency Service
| | | | |
| | | |
Victorian Government Logo