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000 Process
Making a 000 call
000 Callers: Your Role
What is SEWS


106 is a relay service number for hearing and speech impaired people.  106 operators will communicate via a Telephone Typewriter service and relay information to the emergency services operator.

Triple Zero Process

Triple Zero should only be called when police, fire or ambulance attendance is needed in a life-threatening or time critical situation.

Some examples of an emergency include:

  • Air, rail or water accidents
  • Allergic reaction resulting in difficulty breathing
  • Bleeding (severe)
  • Breathing difficulty (eg. severe asthma)
  • Diabetic low (fainting / disorientated / acting strangely)
  • Drug overdose
  • Drowning
  • Electric shock / burns / industrial accidents
  • Explosion or bomb incidents
  • Fire threatening life or property
  • Heart attack (suspected)
  • Road Accidents
  • Stomach pain (severe)
  • Stroke (suspected)
  • Trapped person(s)
  • Trauma (injury)
  • Unconscious person
  • Violence (assault / brawl / domestic)

000 ProcessTip: If you are unsure whether it is an emergency or not, ring anyway as our operators are trained to help you.

Click on the link below to access an information sheet on the Triple Zero process

000 Process

 
Nancy Johnson, ESTA

The two most predominant questions I ask of a caller are "where is your emergency?" and "what is your emergency?"

Last updated 20th July, 2012
Emergency Service Organisations
CFAAmbulanceMetro FireVictoria PoliceState Emergency Service
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