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000 Process
When to ring 000
Making a 000 call
000 Callers: Your Role

106 is a relay service number for hearing and speech impaired people.  106 operators will communicate via a Telephone Typewriter service and relay information to the emergency services operator.

Triple Zero Process

Triple Zero should only be called when police, fire or ambulance attendance is needed in a life-threatening or time critical situation.

When you first call Triple Zero, you will be asked by Telstra which service you require: Police, Fire or Ambulance.

If you live in Victoria, your call will be connected to an ESTA 000 call-taker who will assist you with your emergency.  Click on the link below to access the information sheet on the Triple Zero process

What happens when I ring 000?


000 ProcessNote: If you call from a fixed home phone or landline, the billing address of that phone appears - and in the majority of cases, that's where the emergency services will be needed.

If you are calling from a mobile phone, you will be asked by Telstra which State you are calling from. This is because a mobile phone only shows the billing address, not a GPS location. The mobile phone billing address may not be the location of an emergency.

ESTA Dispatcher

"Delivering babies, providing CPR instructions or treating a snake bite - no two days are the same"

Last updated 13th November, 2013
Emergency Service Organisations
CFAAmbulanceMetro FireVictoria PoliceState Emergency Service
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