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Prior to 1969, Australia did not have a national number for emergency services; the police, fire and ambulance services possessed many phone numbers, one for each local unit.

WHAT is the emergency?Emett Bear

You should only call Triple Zero if you need police, fire or ambulance to attend in an emergency. An emergency is a situation that puts you or someone else’s life, health or home in danger.

There are many different types of emergencies.  The most common one’s that may need a call to Triple Zero include:

  • Air, rail or water accidents
  • Allergic reaction - particularly when someone can’t breathe properly
  • Bleeding - if there is lots and is hard to stop
  • Breathing difficulty
  • Diabetic low - when someone who has diabetes starts acting strangely or they faint
  • Drowning
  • Drug overdose - when someone might take too much medicine and can't be woken up
  • Electric shock and burns
  • Explosions
  • Fires
  • Heart attack or stroke
  • Road or car accidents
  • Stomach pain, especially really bad cramps
  • Trapped person
  • Serious injury
  • Unconscious person - when someone doesn't wake up even when you call their name or try to wake them
  • Violence - Assault / fights / family

Information you might need to help answer the Call-taker’s questions

  • Your address or location
  • Your mobile phone number, if calling from a mobile
  • Details of what happened. Eg. how did the person hurt themselves
  • The age of the person needing help
  • If the person needing help takes any special medicine

Remember Kids: If an emergency happens and you need to call 000:

  1. take a deep breath
  2. dial 000
  3. speak clearly
  4. listen to the operator
  5. remain calm and answer all questions.

Help is not too far away!


ESTA Dispatcher

"Delivering babies, providing CPR instructions or treating a snake bite - no two days are the same"

Last updated 6th September, 2016
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