Text Size

106 is a relay service number for hearing and speech impaired people. 106 operators will communicate via a Telephone Typewriter service and relay information to the emergency services operator.

Contact Us

For enquiries or feedback contact

Emergency Services Telecommunications Authority
Level 6, 215 Spring Street
Melbourne VIC 3000
Tel: 03 8656 1200
Fax: 03 8656 1299

Important: If your enquiry is relating to a 000 call made to ESTA, please ensure you include:

The date and time of the call
Telephone number used to contact 000
Location of the event

Please be aware that emergencies cannot be reported via the ESTA website. For emergency assistance requiring police, fire or ambulance attendance, always ring 000

Burn-off and Water-off Notifications

Notifying ESTA about planned burns prevents unnecessary fire brigade response. Callers reporting an actual fire can then be advised that the fire is a planned burn. If this can't be verified, a fire brigade will be notified. It is also good to inform your neighbours.

To notify us of your planned burn, please ring 1800 668 511

OR complete the Burn-off Notification Form and email it to burnoffs@esta.vic.gov.au or by fax to: 1300 674 428.

Further information about burn-offs can be found at the CFA website