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Calling 000 when there is no emergency puts lives at stake because it may delay help to someone in genuine need.

Contact Us

For enquiries or feedback contact

Emergency Services Telecommunications Authority
33 Lakeside Drive
Burwood East  VIC  3151
Tel: 03 8656 1200
Fax: 03 9887 7356

Important: If your enquiry is relating to a 000 call made to ESTA, please ensure you include:

  • The date and time of the call
  • Telephone number used to contact 000
  • Location of the event

Please be aware that emergencies cannot be reported via the ESTA website.  For emergency assistance requiring police, fire or ambulance attendance, always ring 000

Burn-off and Water-off Notifications

Notifying ESTA about planned burns prevents unnecessary fire brigade response.  Callers reporting an actual fire can then be advised that the fire is a planned burn.  If this can't be verified, a fire brigade will be notified.  It is also good to inform your neighbours.

To notify us of your planned burn, please ring 1800 668 511

OR complete the Burn-off Notification Form and email it to burnoffs@esta.vic.gov.au or by fax to: 1300 674 428.

Further information about burn-offs can be found at the CFA website

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ESTA Dispatcher

"Delivering babies, providing CPR instructions or treating a snake bite - no two days are the same"

Last updated 5th March, 2014
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CFAAmbulanceMetro FireVictoria PoliceState Emergency Service
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