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106 is a relay service number for hearing and speech impaired people.  106 operators will communicate via a Telephone Typewriter service and relay information to the emergency services operator.

Contact Us

For enquiries or feedback contact

Emergency Services Telecommunications Authority
33 Lakeside Drive
Burwood East  VIC  3151
Tel: 03 8656 1200
Fax: 03 9887 7356

Important: If your enquiry is relating to a 000 call made to ESTA, please ensure you include:

  • The date and time of the call
  • Telephone number used to contact 000
  • Location of the event

Please be aware that emergencies cannot be reported via the ESTA website.  For emergency assistance requiring police, fire or ambulance attendance, always ring 000

Burn-off and Water-off Notifications

Notifying ESTA about planned burns prevents unnecessary fire brigade response.  Callers reporting an actual fire can then be advised that the fire is a planned burn.  If this can't be verified, a fire brigade will be notified.  It is also good to inform your neighbours.

To notify us of your planned burn, please ring 1800 668 511

OR complete the Burn-off Notification Form and email it to burnoffs@esta.vic.gov.au or by fax to: 1300 674 428.

Further information about burn-offs can be found at the CFA website

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ESTA Calltaker

"ESTA cannot send help if it doesn't know where the emergency is - knowing your location is essential"

Last updated 5th March, 2014
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CFAAmbulanceMetro FireVictoria PoliceState Emergency Service
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