For enquiries or feedback contact
Emergency Services Telecommunications Authority
33 Lakeside Drive
Burwood East VIC 3151
Tel: 03 8656 1200
Fax: 03 9887 7356
Important: If your enquiry is relating to a 000 call made to ESTA, please ensure you include:
- The date and time of the call
- Telephone number used to contact 000
- Location of the event
Please be aware that emergencies cannot be reported via the ESTA website. For emergency assistance requiring police, fire or ambulance attendance, always ring 000
Burn-off and Water-off Notifications
Notifying ESTA about planned burns prevents unnecessary fire brigade response. Callers reporting an actual fire can then be advised that the fire is a planned burn. If this can't be verified, a fire brigade will be notified. It is also good to inform your neighbours.
To notify us of your planned burn, please ring 1800 668 511
OR complete the Burn-off Notification Form and email it to firstname.lastname@example.org or by fax to: 1300 674 428.
Further information about burn-offs can be found at the CFA website