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106 is a relay service number for hearing and speech impaired people.  106 operators will communicate via a Telephone Typewriter service and relay information to the emergency services operator.

Junior Triple Zero Heroes 2016 awards presented 

ESTA awarded 29 Junior Triple Zero Heroes on 2 June

ESTA's annual Junior Triple Zero Heroes awards was held on Thursday 2 June, with 29 young heroes being presented with awards. Junior Triple Zero Heroes are nominated throughout the year by the ESTA operators who take their calls. This year's heroes ranged from four to 15 years old and came from all over Victoria.

The Junior Triple Zero Heroes awards attracted significant media attention. Channel Seven, Nine and Ten news all covered the event on that night's bulletin and featured some of the heroes and the ESTA operators, who the children were looking so forward to meeting.

One of this year's heroes, eight year old Charlette, followed the instructions of the ESTA operator, Nick who answered her call when she discovered her mother who was not breathing. Nick instructed Charlette through performing life-saving CPR on her mum until paramedics arrived.

Watch Charlette's interview on Channel Ten's The Project here. 

And listen to her call to Triple Zero (000) here. 





ESTA Calltaker

"ESTA cannot send help if it doesn't know where the emergency is - knowing your location is essential"

Last updated 16th June, 2016
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