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Calling 000 when there is no emergency puts lives at stake because it may delay help to someone in genuine need.

Welcome to ESTA 000

ESTA provides the critical link between the Victorian community and the State's emergency services agencies.

ESTA provides Victoria's 24-hour emergency call-taking and dispatch services for police, fire, ambulance and VicSES.  ESTA now takes more than 2 million calls for assistance per year; on average this is a call every 13 seconds - more than 1.6 million of which come via the Triple Zero emergency call service.

Is it an emergency?

Calling 000 from your mobile

Emergency Alerts


ESTA Calltaker

"ESTA cannot send help if it doesn't know where the emergency is - knowing your location is essential"

Last updated 17th December, 2013
Emergency Service Organisations
CFAAmbulanceMetro FireVictoria PoliceState Emergency Service
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