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We prefer the phrase "Triple Zero" over "Triple Oh" because of potential confusion when using alphanumeric keypads which could cause people to incorrectly dial "666" in an emergency, not Triple Zero (000).

Course Durations

The duration of the training depends on the service in which you are currently engaged and consists of both classroom (off shift) and live environment (on shift) components. Typically course durations are:

Metropolitan Ambulance Service

  • Commence employment as a call-taker or dispatcher.
  • Call taking consists of thirteen (13) weeks training. Training is divided into seven (7) weeks ‘off’ shift plus six (6) weeks ‘on’ shift.
  • Qualified, competent and experienced call-takers will be eligible to progress to dispatcher training.
  • Dispatcher training is twelve (12) weeks. Training is divided into five (5) weeks ‘off’ shift plus seven (7) weeks ‘on’ shift.

Regional Fire Service

  • Commence employment as a call-taker.
  • Call taking consists of six (6) weeks training. Training is divided into four (4) weeks ‘off’ shift plus two (2) weeks ‘on’ shift.
  • Qualified, competent and experienced call-takers will be eligible to apply for dispatcher training.
  • Dispatcher training is six (6) weeks. Training is divided into four (4) weeks ‘off’ shift plus two (2) weeks ‘on’ shift.

Metropolitan Fire Service

  • Commence employment as a call-taker or dispatcher.
  • Call taking consists of eight (8) weeks training. Training is divided into five (5) weeks ‘off’ shift plus three (3) weeks ‘on’ shift.
  • Qualified competent and experience call-takers will be eligible to progress to dispatcher training.
  • Dispatcher training is thirteen (13) weeks. Training is divided into eight (8) weeks ‘off’ shift plus five (5) weeks ‘on’ shift.

Metropolitan Victoria Police/State Emergency Service

  • Commence employment as a call-taker.
  • Call taking consists of six (6) weeks training. Training is divided into four (4) weeks ‘off’ shift plus two (2) weeks ‘on’ shift.
  • Qualified, competent and experienced call-takers will be eligible to apply for dispatcher training.
  • Dispatcher training is six (6) weeks. Training is divided into two (2) weeks ‘off’ shift plus four (4) weeks ‘on’ shift.

On/Off shift training

Whilst training courses are predominantly delivered from Monday to Friday, you may work a shift on Saturday or Sunday and the hours may alter between day, afternoon and night.

In order to ensure that the transfer and application of learning from the training environment to the live environment is as efficient as possible, courses will include a combination of ‘off’ shift and ‘on’ shift training.

The ‘off’ shift training component is delivered in a classroom environment that simulates the equipment and resources used in the live emergency service call centre environment. The ‘on’ shift training component is undertaken with the supervision of a Workplace Trainer or Mentor in the live environment.

It is anticipated that during training you will be required to study in your own time for approximately one hour per evening.

ESTA’s qualified Workplace Trainers are all from the operational environment and can provide you with training ‘tips’ to assist you in learning all the units covered in training. They will also provide you with assistance and feedback on a regular basis.

Throughout the training program, Workplace Trainers and Training Management will make all realistic attempts to ensure your individual learning needs are met, whilst not interrupting the course structure, assessments and training requirement. Such recommendations may include:

  • Review of study techniques and environment.
  • Review of assessment delivery method as appropriate and where possible.
  • Review and modification of training room timetable.
  • Provision of individual training sessions.
  • Provision of additional training resources.
  • Altering training delivery method to accommodate varying learning styles.
  • Referral to other Training staff or external support providers.
 
ESTA Dispatcher

"Delivering babies, providing CPR instructions or treating a snake bite - no two days are the same"

Last updated 6th January, 2017
Emergency Service Organisations
CFAAmbulanceMetro FireVictoria PoliceState Emergency Service
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