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Our Role
Vision and Mission
Facts & Figures
Our Services
ESTA People

Calling 000 when there is no emergency puts lives at stake because it may delay help to someone in genuine need.

Our Role

More than you think

The provision of life saving emergency call-taking and dispatch for all Victorians requires dedicated professional people and sophisticated technical systems.

Emergency call-taking and dispatch is at the heart of what ESTA does.

ESTA’s Triple Zero call-takers are on the phone with callers when emergency help is needed most, through a broad range of situations. ESTA dispatchers relay critical situational and safety information to the emergency services and get units to the scene. The instructions, scene safety advice, and first aid care these people provide make a real difference to the lives of Victorians across some 6500 calls a day.

In 2013/14 ESTA took more than 2.4 million calls, an average of one call every 13 seconds, and it dispatched more than 1.9 million events. Each one of these events represented a personal emergency for someone, somewhere in Victoria.

ESTA Call-taker
ESTA is one of the few emergency communications agencies in the world that manages communications for the full range of emergency service providers.

Supporting this effort, technology upgrades have been implemented or put in train across all of ESTA’s operational communications services. This reflects State Government investment in these important emergency services and translates into tangible call-taking and dispatch improvements for the community, as well as better mobile data, radio and paging services for emergency services agencies.

ESTA Dispatcher

"Delivering babies, providing CPR instructions or treating a snake bite - no two days are the same"

Last updated 5th September, 2016
Emergency Service Organisations
CFAAmbulanceMetro FireVictoria PoliceState Emergency Service
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