Our Role
More than you think
ESTA is a 24 hour, 7 day a week operation with over 600 staff, providing services to some five million Victorians.
In 2010/11 ESTA managed 1,972,539 emergency (000) and non emergency calls. This represented a call every 16 seconds, leading to 1,472,393 dispatches requiring emergency services agency response.
 ESTA is one of the few emergency communications agencies in the world that manages communications for the full range of emergency service providers.
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In addition to Calltaking and Dispatch services, ESTA manages the complex and scalable managed service contracts for Victoria’s Mobile Data Network (MDN), Metropolitan Mobile Radio (MMR) and Emergency Alerting System (EAS).
This support provides the emergency services with the ability to arrive on scene quickly, equipped with the best information possible to ensure the most effective response to the Victorian community. | 
