Languages  A-A+ Text Size
Search Site
Our Role
Vision and Mission
Facts & Figures
Our Services
ESTA People

Prior to 1969, Australia did not have a national number for emergency services; the police, fire and ambulance services possessed many phone numbers, one for each local unit.

Facts & Figures

In 2014/15, ESTA answered 2,413,335 calls for assistance, representing a call every 13 seconds or an average of 6612 a day. This was an increase of 0.3 per cent in the total number of calls taken compared with the previous year. The total number of events dispatched grew to 2,047,994, an average of more than 5600 each day or one every 15 seconds.

The following provides a snapshot of some specific highlights.

Throughout the year:


Number of Triple Zero emergency calls answered from Victorians needing assistance from police, fire and ambulance services.


Number of non-Triple Zero emergency calls.


Number of calls answered for non-emergency assistance such as patient transport and calls from emergency services in the field.


Average number of calls per day representing one call every 13 seconds.


Number of Metropolitan "Code 1" emergency events we assisted Ambulance with.


Number of police pursuit events we assisted Police with.


Number of deliveries we assisted with for babies who couldn't wait to get to hospital.


Messages relayed via the Emergency Alerting Service (EAS) throughout the year.


Total number of transactions processed via the Mobile Data Network (MDN). 

ESTA Calltaker

"ESTA cannot send help if it doesn't know where the emergency is - knowing your location is essential"

Last updated 25th July, 2016
Emergency Service Organisations
CFAAmbulanceMetro FireVictoria PoliceState Emergency Service
| | | | |
| | | |
Victorian Government Logo