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We prefer the phrase "Triple Zero" over "Triple Oh" because of potential confusion when using alphanumeric keypads which could cause people to incorrectly dial "666" in an emergency, not Triple Zero (000).

ESTA Structure

The Office of the Chief Executive provides strategic executive oversight and direction across the ESTA operation. In addition, the Office is directly responsible for the following business functions:

  • Corporate Secretary
  • Strategy, Planning and Assurance; and
  • Corporate Affairs

The Office of the CEO is supported by the following business functions:

  • Finance and Commercial Services department
  • People & Culture and Learning & Development department
  • Information Technology Services department; and
  • Operations department.



ESTA Calltaker

"ESTA cannot send help if it doesn't know where the emergency is - knowing your location is essential"

Last updated 12th November, 2015
Emergency Service Organisations
CFAAmbulanceMetro FireVictoria PoliceState Emergency Service
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