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  • Triple zero call-taking jobs
    Triple zero call-taking jobs

    Applications for triple zero call-takers are now open

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Our purpose is to provide life saving emergency call-taking and dispatch for all Victorians by dedicated professional people and sophisticated technical systems.

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News

16 October 2020

How to save a life

Every day, about 18 Victorians will have a cardiac arrest, with only one in 10 surviving. As a bystander to a cardiac arrest, your actions could mean the difference between life and death.  

  • Read more about How to save a life
1 September 2020

What to expect when calling triple zero for stroke-related symptoms

Triple zero operator

The vital first step in getting the right help for someone who is suffering from a stroke is recognising the signs of stroke and calling triple zero. 

  • Read more about What to expect when calling triple zero for stroke-related symptoms
24 June 2020

Twelve Victorians named Junior Triple Zero Heroes

Twelve young Victorians, aged between eight and 13, will be named Junior Triple Zero Heroes today by the Emergency Services Telecommunications Authority (ESTA), for calling triple zero. 

  • Read more about Twelve Victorians named Junior Triple Zero Heroes
5 June 2020

Victoria’s triple zero service opens new emergency communications centre

Triple zero centre
The Emergency Services Telecommunications Authority (ESTA) today announced the opening of its new triple zero centre in Williams Landing, strengthening its emergency call-taking and dispatch service to the Victorian community.
  • Read more about Victoria’s triple zero service opens new emergency communications centre
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  • Triple zero process
    • When to ring triple zero
    • Making a triple zero call
    • Language options
      • Arabic
      • Burmese
      • Cantonese
      • Dari
      • Greek
      • Italian
      • Khmer
      • Korean
      • Macedonian
      • Mandarin
      • Persian
      • Spanish
      • Turkish
      • Vietnamese
  • Community
    • Junior Triple Zero Hero Awards
    • Kids' Zone
      • Where is your emergency?
      • What is your emergency?
      • When you shouldn't call triple zero
      • Colour Zone
      • More 000 Videos
      • Try the new kids' triple zero (000) game
  • Our role
    • Background
    • Vision and mission
    • Facts and figures
    • Our services
      • Emergency calls and dispatch
      • Emergency markers
      • Operational communications
    • #Iam000 Campaign
  • Structure
    • ESTA Board
    • Executive
    • Committees
  • People and Careers
    • More than just a career
    • Career pathways
    • The call-taker role
      • Call-taker recruitment process
      • Call-taker training
        • Training
    • Current Jobs
  • Media
    • I am 000 podcast
    • Resources and links
    • ESTA publications
  • Contact us
    • Audio requests
    • Freedom of Information Act
    • Requests under the ESTA Act
    • Complaints
    • Commendations
    • Burn-off notifications
    • Other requests

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