Once your employment with ESTA begins, our focus is to equip you with the knowledge, skills, tools and confidence to perform your role. The consequences of how well triple zero calls are managed is extremely high, so we ensure that you are competent in all aspects of the role and fully supported in progressing to full productivity and independence.
Firstly, you are required to complete some pre-learning before commencing your formal training period. These e-learning modules provide you with the foundational knowledge required to then get the most of the classroom-based training. Next you will undertake an extensive and intensive initial training course to equip you as a call-taker. The courses are full-time, training room based, and are five to seven weeks in duration (depending on the service for which you are being trained).
Our programs are competency-based, reflecting adult learning principles and contemporary assessment practices. Training is delivered by our in-house learning and development specialists.