The duration of your training course depends on the service in which you are engaged and consists of four main phases:
- Pre-course learning
- classroom training (‘off shift’)
- on the job/mentoring training in the live environment (‘on shift’)
In order to ensure that the transfer and application of learning from the classroom environment to the live environment is as successful as possible, ESTA certificate courses include a combination of ‘off shift’ and ‘on shift’ training.
The ‘off shift’ training phase is delivered in a classroom environment that simulates the equipment and resources used in the live emergency services communications centre environment. While classroom training is generally delivered from Monday to Friday, it may also be scheduled on weekends and the hours may alter between day, afternoon and night.
The ‘on shift’ training phase is undertaken with learners receiving support from a mentor or workplace trainer in the operational environment. This ‘on the job’ training program can be delivered in the classroom, delivered on a similar schedule to your classroom based training, or can be scheduled in accordance with your operational shift roster e.g. a combination of day (0600/0700-1800/1900) and night (1800/1900-0600/0700) shifts. You will not take any calls without a mentor or trainer assisting you until you have successfully completed an assessment deeming you safe to take calls independently.
After you begin taking calls independently, you will then move into a period of consolidation, where your skills are still being developed. You will receive support from your colleagues and your team leader. You will then complete your final qualification assessment, where you may be deemed competent and issued your certificate.
ESTA’s trainers are all subject matter experts and come from the operational environment for the course they are delivering. Our team are all committed to your progress as a learner. Throughout your certificate course, our trainers will provide you with assistance and feedback on a regular basis.
Throughout the training program, trainers and the learning & development team management will make all realistic attempts to ensure your individual learning needs are met, while not interrupting the course structure, assessments and training requirements.
Such assistance may include:
- review of study techniques and environment
- review of assessment delivery method as appropriate and where possible
- review and modification of training room timetable
- provision of individual training sessions
- provision of additional training resources
- altering training delivery method to accommodate varying learning styles
- referral to other learning & development staff or external support providers