ESTA’s Chief Executive Officer (CEO), Marty Smyth, has overall responsibility for managing ESTA.
The CEO reports to the ESTA Board and regularly engages with the Minister for Police and Emergency Services as well as senior officers of the Department of Justice and Community Safety, Emergency Management Victoria, and heads of Victoria’s emergency service agencies.
The CEO manages ESTA with the assistance and advice of the Executive Leadership Team.
The Executive Director Operations is responsible and accountable for the delivery of emergency call-taking and dispatching services, as well as the activation of the Critical Incident Response, Business Continuity and Crisis Management plans. The Operations team is based across ESTA's three State Emergency Communications Centres.
Operations Support Services
The Executive Director Operations Support is responsible for functions that enable high performing operational service delivery. The Operations Support Department manages all operational reporting including live data, aligns demand forecasting with staff scheduling and workforce management, and governs operations service quality and continuous improvement. Operations Support also provides operational resilience and business continuity functions which are critical services to support effective management of large scale events. Operational innovation is delivered via the operations strategic initiative and emerging research programs.
Finance and Commercial Services
The Chief Finance Officer leads the financial management oversight of ESTA and provides authoritative advice on ESTA's financial position. The Finance and Commercial Services team is also responsible for payroll administration; financial operations and account services; building services management; and contract management and procurement.
People and Culture
The Executive Director People and Culture establishes and delivers the People Strategy for ESTA to ensure that ESTA is both high-performing and provides an engaging people experience. The People and Culture team is responsible for talent recruitment; diversity and inclusion; workplace relations, health, safety and well-being; and organisational development.
Information and Technology Services
The Chief Information Officer is responsible for management of ESTA's CTD systems and infrastructure as well as state contracts for Emergency Services Operational Communications including radio, paging and mobile data. The Information and Technology Services team is responsible for information and geospatial management; CTD and corporate services technology; network and communications infrastructure; and information security.
Strategic Partnerships and Program Management
The Executive Director Strategic Partnerships and Program Management is responsible for building partnerships with the emergency services agencies and the sector, and managing projects in co-operation with ESTA’s partner agencies which deliver improved service capabilities. The Strategic Partnerships and Program Management team is responsible for delivering a varied portfolio of capital and operational investment initiatives in areas including telecommunications; infrastructure; integrated digital services; and property development.
Strategy and Risk
The Executive Director Strategy and Risk manages the development of organisational direction, its planning and delivery. The Strategy and Risk team is responsible for corporate planning; engagement with emergency services partners; delivery of programs and projects; data science; and enterprise architecture services and assurance functions including risk management, internal audit, compliance and business resilience.
The Corporate Affairs team is responsible for internal and external communications; government and community relations; media and public relations; and community education and engagement. The Corporate Affairs Manager reports to the Executive Director People and Culture, who also has responsibility for ESTA’s reputation.
General Counsel and Board Secretary
The General Counsel and Board Secretary supports the ESTA Board, and has oversight of ESTA’s corporate governance, and a range of legal and regulatory functions including privacy and freedom of information.