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ESTA’s Chief Executive Officer (CEO), Marty Smyth, has overall responsibility for managing ESTA.

The CEO reports to the ESTA Authority and regularly engages with the Minister for Emergency Services as well as senior officers of the Department of Justice and Regulation, Emergency Management Victoria, and heads of Victoria’s emergency service agencies.

The CEO manages ESTA with the assistance and advice of the Executive Leadership Team.


The Chief Operations Officer is responsible and accountable for the delivery of emergency call-taking and dispatching services, as well as the activation of the Critical Incident Response, Business Continuity and Crisis Management plans. The Operations team is based across ESTA's three State Emergency Communications Centres. 

Operations Support Services

The Executive Manager Operations Support is responsible for delivering functions that enable high performing operational service delivery. This includes the organisations analytics and reporting lifecycle, including regulatory reporting, business intelligence and live data provision. Operations Support services is responsible for alignment of demand forecasting to staff scheduling and operational continuous improvement to mitigate risk.  

Finance and Commercial Services 

The Chief Finance Officer leads the financial management oversight of ESTA and provides authoritative advice on ESTA's financial position. The Finance and Commercial Services team is also responsible for payroll administration; financial operations and account services; building services management; and contract management and procurement.

People and Culture 

The Head of People and Culture establishes and delivers the People Strategy for ESTA to ensure that ESTA is both high-performing and provides an engaging people experience. The People and Culture team is responsible for talent recruitment; diversity and inclusion; workplace relations, health, safety and well-being; and organisational development. 

Information and Technology Services

The Chief Information Officer is responsible for management of ESTA's CTD systems and infrastructure as well as state contracts for Emergency Services Operational Communications including radio, paging and mobile data. The Information and Technology Services team is responsible for information and geospatial management; CTD and corporate services technology; network and communications infrastructure; and information security. 

Strategy and Delivery

The Head of Strategy and Delivery manages the development of organisational direction, its planning and delivery. The Strategy and Delivery team is responsible for corporate planning; engagement with emergency services partners; delivery of programs and projects; data science; and enterprise architecture services and assurance functions including risk management, internal audit, compliance and business resilience. 

Corporate Secretary & Head of Corporate Affairs

The Corporate Secretary supports the Authority, and has oversight of ESTA’s corporate governance, and a range of legal and regulatory functions including privacy and freedom of information. The Corporate Affairs team is responsible for internal and external communications; government and community relations; media and public relations; and community education and engagement.