Summary
Agencies, including Triple Zero Victoria, are required to publish a list of documents and information in accordance with Part II of the Freedom of Information Act 1982 (Vic) (FOI Act).
A Part II Information Statement contains information relating to types of documents held by an agency, what the agency does and how a person can access the information they require.
Background
The purpose of Part II of the FOI Act is to assist the public to exercise the right to obtain access to information held by agencies. The Part II Information Statement provides information in relation to what the agency does, how it acts, what information it holds and how to access the information.
The Part II Information Statement comprises 6 categories of documents listed in Statements 1–6:
- Statement 1 – Organisations and functions
- Statement 2 – Categories of documents
- Statement 3 – FOI arrangements
- Statement 4 – Publications
- Statement 5 – Rules, policies and procedures
- Statement 6 – Report literature
Statement 1: Organisation and function
Triple Zero Victoria was established as a statutory authority by the Triple Zero Victoria Act 2023(opens in a new window).
Its functions pursuant to section 10 of the Act are:
- to provide timely and effective call taking and dispatch services, including managing times of peak demand
- to provide timely and effective operational communications services to emergency services organisations and related services organisations when the operational communications services are not provided within or by the organisation itself
- to recognise the right of emergency services organisations and related services organisations to (I) assess and vary their own operational standards; and (II) manage their own resources; and (III) assume direct control of communications in the event of incidents and emergencies;
- to perform any other function that is conferred on Triple Zero Victoria by or under this Act or any other Act.
Triple Zero Victoria provides the critical link between the Victorian community and the State’s emergency service agencies. It provides Victoria’s 24 hour emergency call-taking and dispatch services for police, fire, ambulance and SES. Triple Zero Victoria takes more than 2 million calls for assistance a year. On average this is a call every 13 seconds, the majority of which come via the Triple Zero emergency call service.
Triple Zero Victoria also provides advanced, operational communications for Victoria’s emergency services.
It supports police, fire, ambulance and VICSES personnel in the field by:
- carrying close to 20 million radio calls over the Metropolitan Mobile Radio Service (MMR)
- supporting 6.7 million data transactions on the Mobile Data Network (MDN)
- delivering more than a million messages to CFA, VICSES and Ambulance Victoria volunteers and staff via the State-wide Emergency Alerting System (EAS).
Find out more information about Triple Zero Victoria on Our services page(opens in a new window).
Statement 2: Categories of Documents
Triple Zero Victoria records triple zero calls from the public and other operational telephone calls made and received relating to the provision of emergency call-taking and dispatch services.
Other categories of documents created and/or handled include:
- standards and policies
- procedures and standard operating procedures
- reports and briefings
- correspondence
- financial records
- meeting records
- technical records.
Triple Zero Victoria uses a computerised records management system to manage its documents. Other computer systems manage financial, human resources and operational activities. Manual files are also employed at Triple Zero Victoria.
Statement 3: Freedom of Information Arrangements
People wanting access to Triple Zero Victoria documentation under the FOI Act should write to:
Senior Legal Counsel (Cyber and Information)
Triple Zero Victoria 33 Lakeside Drive
Burwood East VIC 3151
General inquiries concerning Freedom of Information can be made by emailing FOI.request@triplezero.vic.gov.au. (opens in a new window)
For information on how to make an FOI request to Triple Zero Victoria go to the Make a Freedom of Information request(opens in a new window) page.
Triple Zero Victoria has been given Ministerial authorisation enabling it to release information that would otherwise be confidential under the Triple Zero Victoria Act 2023(opens in a new window) and therefore unable to be released under the FOI Act.
This authorisation now allows Triple Zero Victoria, in certain circumstances, to release information for the purposes of:
- educating the community or any section of the community about the role of and the services offered by the Authority
- promoting public health and safety
- responding to complaints, enquiries or compliments about or relating to the Authority, a Member of or acting Member of the Authority or an employee of the Authority
- support for the staff of the Authority, which may include commendations or other recognition
- responding to requests for access to records under the FOI Act so far as the exemptions contained in that Act (other than that contained in s 38 of that Act) do not apply to the information.
For information on obtaining triple zero call audio, go to the Make a request for call audio(opens in a new window) page.
For further information on the Freedom of Information in Victoria, please visit the Office of the Victorian Information Commissioner(opens in a new window).
Statement 4: Publications
Publications produced by Triple Zero Victoria are available on the Publications page on our website.
Statement 5: Rules, Policies and Procedures
Triple Zero Victoria has a range of internal rules, policies and procedures for its staff. These may be made available on request, subject to the provisions of the FOI Act.
Statement 6: Report literature
Reports produced by Triple Zero Victoria are available on the Publications page on our website.
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