Make a complaint to ESTA

Provide your feedback or make a complaint regarding ESTA’s services.

Your feedback is valuable so we can capture where we can improve ESTA's services.

If you want to give feedback about our services, please send us an email at

In your email, please include:

  • your full name
  • your email address
  • your phone number
  • a short explanation of your complaint – we may get in touch with you later to get more details.

For other enquiries, please check our Contact us page.

Reviewed 18 September 2023

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