When making a request under the Freedom of Information Act 1982 (Vic)(opens in a new window) (FOI Act), you will need to clearly describe the documents you want access to. You can also ask Triple Zero Victoria to amend the personal information it holds about you if it is incorrect or misleading.
What to consider before making a request
Information relating to call taking (including triple zero calls)
You cannot request access to call audio under the FOI Act.
Section 38 of the FOI Act provides an exemption from releasing information if it is confidential under another Act.
Section 63 of the Triple Zero Victoria Act 2023(opens in a new window) is a confidentiality provision that protects the privacy of all information shared during triple zero calls.
To request triple zero call information, please go to Requests for audio under the Triple Zero Victoria Act(opens in a new window). There is no cost for a request made under the Triple Zero Victoria Act.
Publicly available information
Before you make a request for access to documents, we encourage you to check if the document you are seeking is already publicly available, such as in the Triple Zero Victoria annual report(opens in a new window), our FOI Information Statements (below) or elsewhere on our website.
Making a request
A request under the FOI Act can only be made by an individual, not an organisation or corporate entity.
If you want access to documents that contain your personal information (e.g., documents that involve you), you must provide proof of your identity, such as a copy of a current photo ID like a driver's license. If you are unsure about what type of ID to provide, please contact the Triple Zero Victoria FOI Team at FOI.Request@triplezero.vic.gov.au.
If you're requesting access to documents on behalf of someone else that contain someone else's personal information, you need to provide Triple Zero Victoria with the written consent of that person confirming that you are authorised to receive their personal information.
To make a valid FOI request:
- Provide a clear and concise list of the document/s you are requesting.
- Provide enough information about the document/s you are requesting so that Triple Zero Victoria can identify and locate the document/s.
- Pay the FOI application fee of $31.80 (as at 1 July 2023) or request a fee waiver providing proof of hardship. You can pay the fee to Triple Zero Victoria online(opens in a new window) and receive a receipt.
- Email your request to FOI.Request@triplezero.vic.gov.au and include a copy of your payment receipt and proof of identity.
For more information on FOI requests email FOI.Request@triplezero.vic.gov.au or call (03) 9259 3737(opens in a new window).
Helpful hints
To ensure a smooth process, please remember the following:
- Only individuals, not organisations or corporate entities, can make requests. Include your name as the contact information.
- To avoid delays and to help us find what you need, please provide clear details and be specific about the documents you are requesting, including any relevant information like full names and document dates.
- Triple Zero Victoria cannot process requests that are excessively large. If your request seems extensive, consider narrowing its scope.
- A request for access to Triple Zero call audio should be made via the Requests for audio under the Triple Zero Victoria Act(opens in a new window) form and not under the FOI Act.
More information about FOI requests
Read our Freedom of Information – Part II Information Statements.
For further information on the Freedom of Information in Victoria, please visit the Office of the Victorian Information Commissioner.
If you need information relating to the actual services that attended an event, consider making a Freedom of Information request to the service concerned:
- Victoria Police – Freedom of information
- Ambulance Victoria – Freedom of information
- Country Fire Authority (CFA) – Freedom of Information
- Fire Rescue Victoria (FRV) – Freedom of Information
- SES Victoria – Freedom of information
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