Victoria’s triple zero service launches new podcast - ‘I am 000’

The Emergency Services Telecommunications Authority (ESTA) today launched its podcast, ‘I am 000’, featuring stories from the emergency triple zero service.

Meet David – ESTA ambulance dispatcher and Troop Sergeant

Triple zero operator
ESTA ambulance dispatcher and Troop Sergeant, David shares what Anzac Day means to him and his experiences serving in the army.

Governor thanks ESTA for its emergency response

The Governor of Victoria, Her Excellency the Honourable Linda Dessau AC, visited ESTA’s Burwood East centre to thank all our operators for their role in the emergency response to Victoria’s ongoing

More police call-takers to help Victorians

The Minister for Police and Emergency Services Lisa Neville announced a boost to the state’s emergency response capability. 

Take a look inside ‘Captured’ - a Ballarat triple zero art initiative

WIN News came to the ESTA Ballarat triple zero centre to showcase not only the great job our people do but also the great artwork they produce! 

A special visit

When a two-year-old boy was having a severe allergic reaction, his quick thinking grandma called triple zero. 

The call that saved a son’s life

When people think about having to call triple zero in an emergency, most wouldn’t expect to call for a fit and healthy 25-year-old, but this family had to make such a call for their son. 

From taking ambulance calls to fighting fires

As an ESTA ambulance call-taker and dispatcher, Craig’s role is to provide the critical link between the community and emergency services;- however, besides his usual job, Craig also helps the comm

The chain of survival

From the triple zero call to dispatch to the attending paramedics, our emergency services work together to ensure that the Victorian community get the right help as quickly as possible.