The chain of survival

From the triple zero call to dispatch to the attending paramedics, our emergency services work together to ensure that the Victorian community get the right help as quickly as possible. 

Helping to make a difference in more ways than one

As a fire dispatcher for 15 years, Amanda understands what it’s like to help people in need – but for the past eight years, Amanda has been on the other end of the phone line helping people in a di

A call this family thought it would never have to make

Alex had collapsed in the middle of the night and his family made the call it never thought they would have to make. 

A grateful husband and wife meet the call-taker at the end of the line

ESTA call-taker, Erica was reunited with a very grateful husband and wife. Erica helped the husband, Greg through a call where Greg’s wife was having a seizure. 

#Iam000 - meet the team

Meet our police call-taker and SES dispatcher, Tash. As part of our #Iam000 series, we speak with Tash about the critical service she provides to the community. 

A mother's message of thanks

ESTA ambulance operator, Eileen, remembers the call she took from a mother whose four-day-old baby was having difficulty breathing and turning blue. 

Newest recruit's first ever triple zero call

ESTA’s triple zero call-takers are on the phone with callers when emergency help is needed most, through a broad range of situations.

Saving lives and sometimes laptops

Working as an ESTA police operator for the past 5 years, Ryan is used to helping save lives and keeping the community safe – but on this unique occasion, Ryan was able to help a member of the commu

Meet our crime-fighting family

Meet our crime-fighting family - four members of the same family clocking onto work as ESTA triple zero operators or police officers. 

A rare moment for police dispatcher

Emergency call-taking and dispatch is at the heart of what ESTA does – but over the 7000 or so calls we receive each day, it’s rare for our people to hear the outcome of a job.