From the triple zero call to dispatch to the attending paramedics, our emergency services work together to ensure that the Victorian community get the right help as quickly as possible.
As a fire dispatcher for 15 years, Amanda understands what it’s like to help people in need – but for the past eight years, Amanda has been on the other end of the phone line helping people in a di
ESTA call-taker, Erica was reunited with a very grateful husband and wife. Erica helped the husband, Greg through a call where Greg’s wife was having a seizure.
Meet our police call-taker and SES dispatcher, Tash. As part of our #Iam000 series, we speak with Tash about the critical service she provides to the community.
Working as an ESTA police operator for the past 5 years, Ryan is used to helping save lives and keeping the community safe – but on this unique occasion, Ryan was able to help a member of the commu
Emergency call-taking and dispatch is at the heart of what ESTA does – but over the 7000 or so calls we receive each day, it’s rare for our people to hear the outcome of a job.
