How to save a life

Every day, about 18 Victorians will have a cardiac arrest, with only one in 10 surviving. As a bystander to a cardiac arrest, your actions could mean the difference between life and death.  

What to expect when calling triple zero for stroke-related symptoms

Triple zero operator

The vital first step in getting the right help for someone who is suffering from a stroke is recognising the signs of stroke and calling triple zero. 

Twelve Victorians named Junior Triple Zero Heroes

Twelve young Victorians, aged between eight and 13, will be named Junior Triple Zero Heroes today by the Emergency Services Telecommunications Authority (ESTA), for calling triple zero. 

Victoria’s triple zero service opens new emergency communications centre

Triple zero centre
The Emergency Services Telecommunications Authority (ESTA) today announced the opening of its new triple zero centre in Williams Landing, strengthening its emergency call-taking and dispatch service to the Victorian community.

Victoria’s triple zero service launches new podcast - ‘I am 000’

The Emergency Services Telecommunications Authority (ESTA) today launched its podcast, ‘I am 000’, featuring stories from the emergency triple zero service.

Meet David – ESTA ambulance dispatcher and Troop Sergeant

Triple zero operator
ESTA ambulance dispatcher and Troop Sergeant, David shares what Anzac Day means to him and his experiences serving in the army.

Governor thanks ESTA for its emergency response

The Governor of Victoria, Her Excellency the Honourable Linda Dessau AC, visited ESTA’s Burwood East centre to thank all our operators for their role in the emergency response to Victoria’s ongoing

More police call-takers to help Victorians

The Minister for Police and Emergency Services Lisa Neville announced a boost to the state’s emergency response capability. 

Take a look inside ‘Captured’ - a Ballarat triple zero art initiative

WIN News came to the ESTA Ballarat triple zero centre to showcase not only the great job our people do but also the great artwork they produce!