Alex had collapsed in the middle of the night and his family made the call it never thought they would have to make.
Alex and his family got to meet the person behind that reassuring voice on the phone - the ESTA call-taker who guided them through the chaos.
ESTA call-taker, Danae calmly talked the family through life-saving CPR.
Alex's wife, Vivienne, who performed that life-saving CPR said: "They told us the only reason Alex lived was because of the CPR he received during those first 10 minutes before the paramedics arrived"
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