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The call that saved a son’s life
30 May 2019
When people think about having to call triple zero in an emergency, most wouldn’t expect to call for a fit and healthy 25-year-old, but this family had to make such a call for their son.
The alarm was first raised when Brad’s girlfriend, Jess, noticed he was making strange sounds in the middle of the night; when she tried to wake him, he wouldn’t respond. Within minutes, Brad’s brother, Matt, dialled triple zero and the family was speaking with ESTA triple zero call-taker, Jessica.
Jessica quickly realised that CPR was required and guided the family through the process as members took turns doing compressions.
Brad has fully recovered and came out to ESTA with his family to thank Jessica for helping them through the ordeal.
Brad’s mum, Leanne, who spent the most time on the phone conveying Jessica’s instructions, said bystander CPR was an important message to get out to the community.
“Even if you don’t know how to perform CPR, call triple zero, try to stay calm and be guided by what your call-taker is saying,” she said.
Brad’s girlfriend, Jess, who alerted the family to what was happening, wanted the community to know that if they experienced an emergency with a loved one, they shouldn’t hesitate to call triple zero.
“Don’t think you’re being a nuisance or doubt your instincts - every second counts,” she said.
Jessica said that due to Brad’s mum’s clear description as to what was happening, she was able to quickly determine that CPR was required.
“Callers and call-takers need to work together to organise the right help as quickly as possible, and Brad’s family did exactly that - they did a great job under very difficult circumstances,” Jessica said.
Leanne said she was very grateful to Jessica for keeping her as calm and focused as possible considering the circumstances.
“We have her and the paramedics to thank for saving Brad’s life. They all do such a fantastic and important job and we will be forever grateful.”