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How to save a life

How to save a life

Every day, about 18 Victorians will have a cardiac arrest, with only one in 10 surviving. As a bystander to a cardiac arrest, your actions could mean the difference between life and death.  

ESTA ambulance call-taker, Dale, answers emergency triple zero calls for help, including those when a patient is in cardiac arrest. He guides bystanders over the phone through CPR and how to use a defibrillator to help improve the chances of the patient surviving. 

“The earlier the intervention, the better the success rate CPR will have for the patient. Getting ‘hands on chest’ as quickly as possible is critical to a positive outcome. 

“More workplaces and public areas now have easy access to lifesaving defibrillators,” he said. 

Dale says that people don’t need to hesitate to help someone in cardiac arrest, even if they don’t know how to perform CPR or how to use a defibrillator. ESTA call-takers, like Dale will guide you through the process - step-by-step - before emergency services arrive and can take over. 

Here is what Dale says you can expect when calling triple zero for a cardiac arrest: 

•    We will ask for your location: Location details are the first and most vital step so ESTA call-takers can organise the emergency services while they are trying to help the bystander with CPR. 

•    We will continue to ask you questions - this will not delay an emergency response: The questions ESTA call-takers ask you will allow them to organise the right kind of help and pass critical information to first responders. 

•    Listen to the call-taker’s instructions: ESTA call-takers understand that this type of situation will be challenging and overwhelming, particularly for those who are trying to perform CPR on their loved one. It’s important to try to stay calm and listen to the ESTA call-taker’s CPR instructions - they are right there with you over the phone to help you and the patient. 

Want to hear a real, lifesaving triple zero call?  

In this episode of the ‘I am 000’ podcast series ‘My wife saved my life’, Dale talks about his own experience with a cardiac arrest call, where he guided a wife through performing CPR on her husband, which helped save his life. Listen to the lifesaving triple zero call and this family’s incredible story on Apple Podcasts, Spotify and SoundCloud