A mother's message of thanks
ESTA ambulance operator, Eileen, remembers the call she took from a mother whose four-day-old baby was having difficulty breathing and turning blue.
Eileen said although she has taken many emergency calls in her five years as an ESTA ambulance operator, it’s ones like this that you don’t forget.
“When I got the call I went from zero to 100; I was completely focused as I knew this could take a turn for the worse in a matter of seconds.
“As soon as I knew where and what the emergency was, I got the job through to dispatch right away.
“Once help was organised I was able to help the mum through the situation, give her further instructions and help her to remain calm so she could continue to update me on the baby’s condition.
“It’s so important for a caller to try to remain as calm as possible so we can provide lifesaving instructions, update the paramedics and monitor the situation.
“I remember trying to provide the mother with confident direction and reassuring her that we are doing this together; I wanted her to know that even though I wasn’t there physically, I will help her get through this.
“The ambulance arrived very shortly and once I knew the paramedics were right with the patient I was able to leave the mother and baby with the crew.
“When I received the thank you message from the mother and I heard the baby survived, my heart burst.
“It’s once in a blue moon you hear about an outcome of a call and hearing about a positive outcome like this gives you a real sense of purpose as a triple zero operator”.
Below is the thank you message from caller (mother) to Eileen:
My son, four-days-old and home for 24 hours stopped breathing! Thankfully the triple zero operator was very helpful on the phone and the ambulance arrived quickly to transport him to hospital ER. He crashed again in the hospital and required CPR, defibrillating and a ventilator. If we weren’t in the hospital at that time, I doubt he would have lived. He has made a full recovery and is now four weeks old. Thank you to the triple zero ambulance operator for your part in saving his life. Thank you, thank you, thank you!