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From taking ambulance calls to fighting fires

From taking ambulance calls to fighting fires

As an ESTA ambulance call-taker and dispatcher, Craig’s role is to provide the critical link between the community and emergency services;- however, besides his usual job, Craig also helps the community by fighting fires.

Craig has been a CFA volunteer for the past eight years, starting in the role of a firefighter and rising to Fourth Lieutenant; he is an example of the many emergency services volunteers we have at ESTA. 

Craig said that he had always been community minded and that’s what drew him to join the Berwick brigade. 
 
“At the end of the day it’s the community I live in and therefore the community that I feel I should help look after. 
 
“Being a volunteer also led me to my role as an ambulance call-taker and dispatcher as there were a few people at the brigade that were working at ESTA who told me about the job. 
 
“Whether it be in my role at ESTA or in my role as a CFA volunteer, we’re called upon on potentially the worst day of someone’s life - to give them the help they need. 
 
“The Berwick brigade provides emergency medical response, which sees firefighters going to cardiac arrests jobs in order to help the patient as quickly as possible. In my role as an ambulance call-taker, I provide CPR instructions over the phone, so I’ve seen both sides to the chain of survival.”
 
Craig said being a CFA volunteer was a rewarding job that he would recommend to anyone wanting to help the community. 
 
“Within a brigade, everyone’s got a different background and range of experiences - everyone can bring something different to the team.”