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People and careers

Call-takers with ESTA are the first point of contact for triple zero (000) callers needing emergency assistance from Victoria's Emergency Service Organisations (ESO’s).  Dispatchers provide the interface with our ESO partners that ensure emergency assistance is provided as quickly and effectively as possible. 

These are challenging roles that require a capacity to work within rigid and defined processes and manage calls and callers to ensure the right information is communicated to the ESOs when an emergency arises.

There are no prerequisite qualifications for employment as either a call-taker or dispatcher as ESTA provides the accredited training to get you job ready. Accordingly, the pay and conditions have been structured to attract and reward the right people.

Recruitment campaigns are run regularly in response to needs generated by employee separations, changing business needs and organisational growth. New recruits are required to initially undertake and successfully complete accredited training of varying duration depending on the ESO they will support at each of our SECCs. An overview of the training commitment and structure are outlined in the section The Right Stuff. Training is programmed to begin at various times during the year.

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ESTA’s established values are to treat all people impartially with fairness, integrity, dignity and respect, to recognise their individual needs and to ensure our workplace is free from discrimination, harassment and bullying. 

ESTA is an Equal Opportunity Employer, committed to merit, equity and diversity in the workplace. ESTA offers reasonable adjustments for applicants with disabilities on request.

ESTA is a Registered Training Organisation offering Nationally Accredited Courses 21728 VIC Certificate II & 21729 VIC Certificate III in Emergency Communications as per AQTF requirements