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As a Registered Training Organisation, ESTA has a dedicated training function that delivers comprehensive accredited training which will provide you with all the skills and knowledge you need to perform your specialist duties. Our programs are competency based, reflecting adult learning principles and contemporary assessment practices.

Upon commencing employment you will undertake an extensive initial training course to equip you as a call-taker. Once you have successfully completed your training you will be awarded with either a Statement of Attainment or a Certificate II in Emergency Communications appropriate to the ESO group in which you will be initially employed. The units undertaken during this training are provided in the  Certificate II in Emergency Communications PDF icon Certificate II in Emergency Communications (117.11 KB)

Following the successful attainment of Certificate II in Emergency Communications and subsequent consolidation of your skills, the opportunity may arise for you to further your training and become a dispatcher (appropriate to the service in which you are currently engaged). Your appointment as a dispatcher is based on the successfully completion of Certificate III in Emergency Communications. The four Stream Competency Units offered are provided in  Certificate III_in Emergency Communications PDF icon Certificate III_in Emergency Communications (114.5 KB)  training to become a call-taker or dispatcher

The duration of the training depends on the service in which you are currently engaged and consists of both classroom (off shift) and live environment (on shift) components. 
Click here for Course Durations.


The successful completion of both the call-taker and dispatcher training program is based on the successful undertaking of a series of assessments.  All assessments undertaken within the ESTA training environment (both 'on' and 'off' shift) are specific to the competency standards associated with the Certificate II and Certificate III in Emergency Communications and are conducted within the guidelines of the National Standards for assessing by ensuring validity, reliability, fairness and flexibility.

There are four (4) types of assessments used by ESTA to determine competency. Click here for the 4 Assessments Types.