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What is your emergency?

You should only call triple zero if you need police, fire or ambulance to attend in an emergency. An emergency is a situation that puts you or someone else’s life, health or home in danger.

There are many different types of emergencies.  The most common one’s that may need a call to triple zero include:

  • Air, rail or water accidents
  • Allergic reaction - particularly when someone can’t breathe properly
  • Bleeding - if there is lots and is hard to stop
  • Breathing difficulty
  • Diabetic low - when someone who has diabetes starts acting strangely or they faint
  • Drowning
  • Drug overdose - when someone might take too much medicine and can't be woken up
  • Electric shock and burns
  • Explosions
  • Fires
  • Heart attack or stroke
  • Road or car accidents
  • Stomach pain, especially really bad cramps
  • Trapped person
  • Serious injury
  • Unconscious person - when someone doesn't wake up even when you call their name or try to wake them
  • Violence - assault / fights / family


Information you might need to help answer the call-taker’s questions

  • Your address or location
  • Your mobile phone number, if calling from a mobile
  • Details of what happened; e.g. how did the person hurt themselves
  • The age of the person needing help
  • If the person needing help takes any special medicine

Remember kids: If an emergency happens and you need to call triple zero:

  1. take a deep breath
  2. dial 000
  3. speak clearly
  4. listen to the operator
  5. remain calm and answer all questions.

Help is not too far away!