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A call this family thought it would never have to make

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The call that saved a son’s life

When people think about having to call triple zero in an emergency, most wouldn’t expect to call for a fit and healthy 25-year-old, but this family had to make such a call for their son.

From taking ambulance calls to fighting fires

As an ESTA ambulance call-taker and dispatcher, Craig’s role is to provide the critical link between the community and emergency services;- however, besides his usual job, Craig also helps the comm

The chain of survival

From the triple zero call to dispatch to the attending paramedics, our emergency services work together to ensure that the Victorian community get the right help as quickly as possible.

Helping to make a difference in more ways than one

As a fire dispatcher for 15 years, Amanda understands what it’s like to help people in need – but for the past eight years, Amanda has been on the other end of the phone line helping people in a di

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Slideshow

#Iam000 - Learn more about our stories

A call this family thought it would never have to make

ESTA

The call that saved a son’s life

From taking ambulance calls to fighting fires

The chain of survival

Helping to make a difference in more ways than one

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