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  • Triple zero call-taking jobs
    Triple zero call-taking jobs

    Applications for triple zero call-takers are now open

    Learn more

Our purpose is to provide life saving emergency call-taking and dispatch for all Victorians by dedicated professional people and sophisticated technical systems.

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ESTA

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News

17 December 2021

A family’s life-saving call


 A family has reunited with the ESTA call-taker who helped save a father’s life after he suffered a cardiac arrest in May this year.
 

  • Read more about A family’s life-saving call
15 July 2021

Twenty-one Victorians named Junior Triple Zero Heroes

A total of 21 young Victorians aged between five and 13 will be named Junior Triple Zero Heroes today by the Emergency Services Telecommunications Authority (ESTA), for calling triple zero.

  • Read more about Twenty-one Victorians named Junior Triple Zero Heroes
16 October 2020

How to save a life

Every day, about 18 Victorians will have a cardiac arrest, with only one in 10 surviving. As a bystander to a cardiac arrest, your actions could mean the difference between life and death.  

  • Read more about How to save a life
1 September 2020

What to expect when calling triple zero for stroke-related symptoms

Triple zero operator

The vital first step in getting the right help for someone who is suffering from a stroke is recognising the signs of stroke and calling triple zero. 

  • Read more about What to expect when calling triple zero for stroke-related symptoms
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  • Triple zero process
    • When to ring triple zero
    • Making a triple zero call
    • Language options
      • Arabic
      • Burmese
      • Cantonese
      • Dari
      • Greek
      • Italian
      • Khmer
      • Korean
      • Macedonian
      • Mandarin
      • Persian
      • Spanish
      • Turkish
      • Vietnamese
  • Community
    • Junior Triple Zero Hero Awards
    • Kids' Zone
      • Where is your emergency?
      • What is your emergency?
      • When you shouldn't call triple zero
      • Colour Zone
      • More 000 Videos
      • Try the new kids' triple zero (000) game
  • Our role
    • Background
    • Vision and mission
    • Facts and figures
    • Our services
      • Emergency Communication Services
      • Emergency Communication Information Services
      • Emergency Management
      • Emergency markers
  • Structure
    • ESTA Board
    • Executive
    • Committees
  • Careers
  • Media
    • I am 000 podcast
    • Resources and links
    • ESTA publications
  • Contact us
    • Audio requests
    • Freedom of Information Act
    • Requests under the ESTA Act
    • Complaints
    • Commendations
    • Burn-off notifications
    • Other requests

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