Go to top of page

Triple zero process

Triple zero (000) should be called only when you need police, fire or ambulance.

Always call triple zero if there is a threat to life or property.

When you call triple zero, Telstra will ask: police, fire or ambulance?

If you are calling from a mobile phone, you will then be asked: Which state are you calling from?

Your call will then be connected to a triple zero operator who will help you.

The operator will need two pieces of information:

  • the address where you need police, fire or ambulance to come

  • exactly what is happening.

The call-taker will then ask you a series of questions in order to gather as much information as possible and organise the appropriate help. This will not delay an emergency response. 

It is aimed at ensuring the responders have all the information they need to provide the best care they can. 


Watch: How to get help in an emergency 
Triple zero process PDF icon Triple zero process (865.04 KB)
Calling triple zero - guide PDF icon Calling triple zero - guide (340.6 KB)

If you have a hearing or speech impairment and life or property is in danger, you can contact police, fire or ambulance by calling 106 TTY service. For a wide range of information about relay calls and the National Relay Service visit http://relayservice.gov.au/.

Calling triple zero from a mobile phone

If you call from a mobile phone, the triple zero operator will not know where you are or receive a GPS location. You will be asked by Telstra which state you are calling from. If you are in Victoria, you will be transferred to an ESTA triple zero operator.

To help callers pinpoint their location in an emergency, we encourage smartphone users to download the Emergency+ app.

The app is free of charge and available for download from iTunes, Google Play and Windows stores.