Contact ESTA

Emergencies cannot be reported via the ESTA website. For emergency assistance requiring police, fire or ambulance attendance, always ring 000.

General enquiries

For all other enquiries please fill in the online form below.

Please provide a contact phone number including the state code.
Type of enquiry
The type of enquiry you're making.
Please type in a subject for your enquiry.
Please provide more detail regarding your enquiry.

The Department of Government Services (DGS) collects your personal information on behalf of ESTA and discloses that information to ESTA for the purpose of contacting you. If you choose not to provide all or part of the information required, we may not be able to contact you or action your request.

If you have any questions about how your personal information will be handled or would like to gain access to your personal information, you can contact ESTA on (03) 8656 1200 or

We're using the services of Drupal 9 to administer this form. The information that you provide is stored by the Department of Government Services (DGS) on the Microsoft Azure infrastructure in Sydney, Australia.

For more information on our handling of any personal information, please refer to our privacy pageExternal Link .

Reviewed 15 March 2023

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