esta.vic.gov.au

Contact ESTA

Emergencies cannot be reported via the ESTA website. For emergency assistance requiring police, fire or ambulance attendance, always ring 000.

Requests for audio under the ESTA Act

Fill in the form to request audio of a triple zero call.

Make a Freedom of Information application to ESTA

The Freedom of Information Act 1982 (FOI Act) gives the public rights of access to information that ESTA holds. Fill in our form to begin this process.

Make a complaint to ESTA

If you have a complaint regarding ESTA’s services, please fill in our online form.

Commend an ESTA staff member

If you have a commendation for an ESTA staff member, please fill in our online form.

Burn-off and water-off notifications

Notify ESTA about planned burn-offs, water-offs, road and bridge closures to enable us to best support the community in an emergency.

General enquiries

For all other enquiries please fill in the online form below.

Please provide a contact phone number including the state code.
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The Department of Government Services (DGS) collects your personal information on behalf of ESTA and discloses that information to ESTA for the purpose of contacting you. If you choose not to provide all or part of the information required, we may not be able to contact you or action your request.

If you have any questions about how your personal information will be handled or would like to gain access to your personal information, you can contact ESTA on (03) 8656 1200 or privacy@esta.vic.gov.au.

We're using the services of Drupal 9 to administer this form. The information that you provide is stored by the Department of Government Services (DGS) on the Microsoft Azure infrastructure in Sydney, Australia.

For more information on our handling of any personal information, please refer to our privacy pageExternal Link .

Reviewed 15 March 2023

Emergency Services Telecommunications Authority

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