For enquiries or feedback contact
Emergency Services Telecommunications Authority33 Lakeside DriveBurwood East VIC 3151Tel: 03 8656 1200Email: info [at] esta.vic.gov.au
Important: If your enquiry is relating to a 000 call made to ESTA, please ensure you include:
Please be aware that emergencies cannot be reported via the ESTA website. For emergency assistance requiring police, fire or ambulance attendance, always ring 000.
Notifying ESTA about planned burns prevents unnecessary fire brigade response. Callers reporting an actual fire can then be advised that the fire is a planned burn. If this can't be verified, a fire brigade will be notified. It is also good to inform your neighbours.
To notify us of your planned burn, please ring 1800 668 511.
OR complete the burn-off form and email it to burnoffs [at] esta.vic.gov.au or by fax to: 1300 674 428.
Further information about burn-offs can be found at the CFA website.
We welcome your feedback and enquiries.Please fill in the online form below and submit.