Go to top of page

Contact us

Contact Us

For enquiries or feedback contact

Emergency Services Telecommunications Authority
33 Lakeside Drive
Burwood East  VIC  3151
Tel: 03 8656 1200
Email: info [at] esta.vic.gov.au

Important: If your enquiry is relating to a 000 call made to ESTA, please ensure you include:

  • Your identification as the person making the call
  • The date and time of the call
  • Telephone number used to contact 000
  • Location of the event

Please be aware that emergencies cannot be reported via the ESTA website.  For emergency assistance requiring police, fire or ambulance attendance, always ring 000.

Burn-off and Water-off Notifications

Notifying ESTA about planned burns prevents unnecessary fire brigade response.  Callers reporting an actual fire can then be advised that the fire is a planned burn.  If this can't be verified, a fire brigade will be notified.  It is also good to inform your neighbours.

To notify us of your planned burn, please ring 1800 668 511.

OR complete the burn-off form and email it to burnoffs [at] esta.vic.gov.au or by fax to: 1300 674 428.

Further information about burn-offs can be found at the CFA website.

Contact ESTA 

We welcome your feedback and enquiries.
Please fill in the online form below and submit.

Please enter your first name here.
Please enter your last name.
Please provide a contact phone number.
The type of enquiry you're making.
Please type in a subject for your enquiry.
Please provide more detail regarding your enquiry.