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Facts and figures

In 2018-19, ESTA answered 2,605,574 calls for assistance, representing a call every 12 seconds or more than 7100 a day. The total number of events dispatched were 2,232,116 an average of more than 6100 each day. 

The following provides a snapshot of some specific highlights.

Throughout the year:

1,883,991

Number of triple zero emergency calls answered from Victorians needing assistance from police, fire and ambulance services.

362,970

Number of non-triple zero emergency calls.

216,369

Number of calls answered for non-emergency assistance such as patient transport and calls from emergency services in the field.

7139

Average number of calls per day.

295,702

Number of Metropolitan "code one" emergency events we helped ambulance with.

467

Number of police pursuit events we helped police with.

109

Number of deliveries we helped with for babies who couldn't wait to get to hospital.

1,422,000

Approx number of messages relayed via the Emergency Alerting Service (EAS) throughout the year.

11,917,000

Approx number of transactions processed via the Mobile Data Network (MDN).