In 2014/15, ESTA answered 2,413,335 calls for assistance, representing a call every 13 seconds or an average of 6612 a day. This was an increase of 0.3 per cent in the total number of calls taken compared with the previous year. The total number of events dispatched grew to 2,047,994, an average of more than 5600 each day or one every 15 seconds.
The following provides a snapshot of some specific highlights.
Throughout the year:
1,707,209
Number of triple zero emergency calls answered from Victorians needing assistance from police, fire and ambulance services.
363,295
Number of non-triple zero emergency calls.
262,852
Number of calls answered for non-emergency assistance such as patient transport and calls from emergency services in the field.
6,612
Average number of calls per day, representing one call every 13 seconds.
335,529
Number of Metropolitan "code one" emergency events we helped ambulance with.
2,462
Number of police pursuit events we helped police with.
107
Number of deliveries we helped with for babies who couldn't wait to get to hospital.
1,298,520
Messages relayed via the Emergency Alerting Service (EAS) throughout the year.
9,848,996
Total number of transactions processed via the Mobile Data Network (MDN).