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Facts and figures

In 2017-18, ESTA answered 2,570,282 calls for assistance, representing a call every 12 seconds or more than 7000 a day. The total number of events dispatched were 2,145,038 an average of more than 5700 each day. 

The following provides a snapshot of some specific highlights.

Throughout the year:

1,864,504

Number of triple zero emergency calls answered from Victorians needing assistance from police, fire and ambulance services.

360,365

Number of non-triple zero emergency calls.

210,412

Number of calls answered for non-emergency assistance such as patient transport and calls from emergency services in the field.

7042

Average number of calls per day.

279,819

Number of Metropolitan "code one" emergency events we helped ambulance with.

658

Number of police pursuit events we helped police with.

116

Number of deliveries we helped with for babies who couldn't wait to get to hospital.

1,523,691

Messages relayed via the Emergency Alerting Service (EAS) throughout the year.

12,062,822

Total number of transactions processed via the Mobile Data Network (MDN).