In 2017-18, ESTA answered 2,570,282 calls for assistance, representing a call every 12 seconds or more than 7000 a day. The total number of events dispatched were 2,145,038 an average of more than 5700 each day.
The following provides a snapshot of some specific highlights.
Throughout the year:
1,864,504
Number of triple zero emergency calls answered from Victorians needing assistance from police, fire and ambulance services.
360,365
Number of non-triple zero emergency calls.
210,412
Number of calls answered for non-emergency assistance such as patient transport and calls from emergency services in the field.
7042
Average number of calls per day.
279,819
Number of Metropolitan "code one" emergency events we helped ambulance with.
658
Number of police pursuit events we helped police with.
116
Number of deliveries we helped with for babies who couldn't wait to get to hospital.
1,523,691
Messages relayed via the Emergency Alerting Service (EAS) throughout the year.
12,062,822
Total number of transactions processed via the Mobile Data Network (MDN).
