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Facts and figures

In 2016-17, ESTA answered 2,595,126 calls for assistance, representing a call every 12 seconds or more than 6900 a day. This was an increase of 2.0 per cent in the total number of calls taken compared with the previous year. The total number of events dispatched grew to 2,161,706 an average of more than 5800 each day or one every 15 seconds.

The following provides a snapshot of some specific highlights.

Throughout the year:


Number of triple zero emergency calls answered from Victorians needing assistance from police, fire and ambulance services.


Number of non-triple zero emergency calls.


Number of calls answered for non-emergency assistance such as patient transport and calls from emergency services in the field.


Average number of calls per day.


Number of Metropolitan "code one" emergency events we helped ambulance with.


Number of police pursuit events we helped police with.


Number of deliveries we helped with for babies who couldn't wait to get to hospital.


Messages relayed via the Emergency Alerting Service (EAS) throughout the year.


Total number of transactions processed via the Mobile Data Network (MDN).