In 2019-20, ESTA answered more than 2.7 million calls for assistance, representing a call every 11 seconds or more than 7600 a day. ESTA dispatched more than 2.2 million events, an average of more than 6100 each day.
The following provides a snapshot of some specific highlights.
Throughout the year:
Number of triple zero emergency calls answered from Victorians needing assistance from police, fire and ambulance services.
Number of non-triple zero emergency calls.
Number of calls answered for non-emergency assistance such as patient transport and calls from emergency services in the field.
Average number of calls per day.
Number of Metropolitan "code one" emergency events we helped ambulance with.
Number of police pursuit events we helped police with.
Number of deliveries we helped with for babies who couldn't wait to get to hospital.
Approx number of messages relayed via the Emergency Alerting Service (EAS) throughout the year.
Approx number of transactions processed via the Mobile Data Network (MDN).