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Facts and figures

In 2019-20, ESTA answered more than 2.7 million calls for assistance, representing a call every 11 seconds or more than 7600 a day. ESTA dispatched more than 2.2 million events, an average of more than 6100 each day. 

The following provides a snapshot of some specific highlights.

Throughout the year:

1,891,724

Number of triple zero emergency calls answered from Victorians needing assistance from police, fire and ambulance services.

449,016

Number of non-triple zero emergency calls.

223,834

Number of calls answered for non-emergency assistance such as patient transport and calls from emergency services in the field.

7610

Average number of calls per day.

303,405

Number of Metropolitan "code one" emergency events we helped ambulance with.

496

Number of police pursuit events we helped police with.

127

Number of deliveries we helped with for babies who couldn't wait to get to hospital.

1,428,000

Approx number of messages relayed via the Emergency Alerting Service (EAS) throughout the year.

3,000,000

Approx number of transactions processed via the Mobile Data Network (MDN).